Returns & Refunds

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use

 

Contact Information:

We always try to answer as quickly as possible (but we are a small team so if we don't respond instantly, please bear with us). Our working hours are 9am - 5pm (GMT) - Monday - Friday

 

Returns process

Exchanging an item

If you would like to exchange your item for an alternative, please email us  to let us hello@thegreenmumma.com know which design you would like to exchange for – please state your original order number in your email.

You will need to return your original item and we will invoice / refund any difference in price for your exchange via Paypal. An additional post out charge is applicable.

Faulty items

If your item is faulty, please return to the following address complete with all labelling and packaging for a complete and full refund.

Returning items

If you would like to return your item for any other reason, please return to the following address complete with all labeling and packaging for a full refund less postage charges.

Returns address

The Green Mumma
Unit 3, Devonshire Business Centre
Works Road
Letchworth
Herts
SG6 1GJ

Additional Information:

We will process any refunds within 3 working days following receipt of your return order. Return shipping fees will be the customer's responsibility. Your items should reach us in an undamaged condition.

 

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